Refund Policy
Thank you for choosing Dicast: Rules of Chaos. We value our community and want to ensure clarity regarding all purchases made through our website. Please read our refund policy below before completing any transactions.
Finality of Digital Purchases
All purchases made for digital items, such as heroes, skins, in-game currency, season passes, or exclusive bundles, are considered non-refundable once delivered to your account. Please double-check your selections prior to confirming payment.
Refunds in Case of Technical Issues
If a technical problem occurs during your transaction—such as failure to receive purchased items or accidental double charges—please reach out to our support team promptly. We are committed to resolving technical issues efficiently, and refunds may be granted in these rare cases following an investigation.
Unauthorized Transactions
If you believe your account was accessed without permission and unauthorized purchases were made, contact us immediately. We will review the situation thoroughly. Please note, refunds may not be possible if the purchased content has already been consumed or traded.
Non-Refundable Situations
Refunds will not be issued for the following circumstances:
- Purchases made in error or without careful review
- Dissatisfaction with specific in-game features, updates, or character balance
- Changes to personal preferences after purchase
- Consequences of violating game policies, including bans or suspensions
- Temporary downtime or scheduled maintenance periods
How to Submit a Refund Request
In rare situations where a refund may be appropriate, please contact our customer support team with your account information, transaction ID, and a detailed description of your case. Our team will review your request and provide a response as quickly as possible.
Our Promise
We aim to maintain a fair and enjoyable environment for every player. Each refund request is handled individually, with an emphasis on transparency and player satisfaction. Thank you for being part of the Dicast: Rules of Chaos community.